Return & Buyer Protection

Returns & Buyer Protection

Making sure you’re protected while shopping on our marketplace is one of our top priorities. That’s
why purchases made through our platform are supported by our Buyer Protection Policy.

Buyer Protection Includes:

1. Protection of Your Purchases
   You may be eligible for a refund if:

• Your item doesn’t arrive
• It arrives damaged
• It is significantly not as described

To report an issue, please press contact the vendor within 2 days of delivery.
Claims raised after this timeframe may not be eligible.

If no issue is reported within the 2-day window, the order will be marked as complete and funds
released to the seller.

2. Simple Return Process
   If your claim is approved:

• Return the item using tracked shipping within 5 business days
• Return shipping costs are the buyer’s responsibility unless otherwise agreed

3. No Returns for Change of Mind
   As we are a peer-to-peer marketplace, returns are not accepted for reasons like: wrong size,
   changed your mind, or colour preference.

4. Support from Our Team
   Need help? Our team is here to assist during your purchase process. Please contact sales@surplify.net