Return & Buyer Protection
Returns & Buyer Protection
Making sure you’re protected while shopping on our marketplace is one of our top priorities. That’s
why purchases made through our platform are supported by our Buyer Protection Policy.
Buyer Protection Includes:
- Protection of Your Purchases
You may be eligible for a refund if:
- Your item doesn’t arrive
- It arrives damaged
- It is significantly not as described
To report an issue, please press contact the vendor within 28 days of delivery.
Claims raised after this timeframe may not be eligible.
If no issue is reported within the 28 day window, the order will be marked as complete and funds
released to the seller.
- Simple Return Process
If your claim is approved:
- Return the item using tracked shipping within 28 days
- Return shipping costs are the buyer’s responsibility unless otherwise agreed
- No Returns for Change of Mind
As we are a peer-to-peer marketplace, returns are not accepted for reasons like: wrong size,
changed your mind, or colour preference.
- Support from Our Team
Need help? Our team is here to assist during your purchase process. Please contact sales@surplify.net