Seller Protection

Seller Protection Policy

We’re committed to creating a fair and safe marketplace. While buyers are protected, sellers are
also safeguarded-when acting in good faith and following guidelines.
What’s Protected:

• You ship items on time using tracked delivery
• Your item matches the listing description
• You provide valid proof of postage and tracking

What’s Not Covered:

• The item is significantly different from the listing
• The item is shipped late or without tracking
• You fail to respond to buyer issues

To Stay Protected:

• Use tracked and insured delivery
• Provide accurate descriptions and images
• Ship within 1-3 business days

Dispute Resolution:

You may be asked to provide tracking and message history. We resolve disputes fairly with supporting evidence. Please contact us at sales@surplify.net